fgy99 Privacy Policy

fgy99 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers, visits or interacts with the fgy99 platform at fgy99.org. This Privacy Policy ("Policy") sets out what personal data we collect about you, the purposes for which that data is processed, the legal bases on which we rely, how long we retain your data, who we share it with, and the rights that are available to you in respect of your personal data.

This Policy applies to all registered players, prospective players who have begun but not completed registration, and visitors who browse fgy99.org without registering an account. By using the fgy99 platform, you confirm that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of the platform and, if applicable, close your account.

This Policy should be read alongside fgy99's Terms and Conditions, which govern your use of the platform as a whole. In the event of any inconsistency between this Policy and the Terms and Conditions, the Terms and Conditions shall take precedence except where this Policy relates specifically to the processing of personal data, in which case this Policy shall control.

fgy99 collects the following categories of personal data from players and, in some cases, from visitors who have not yet registered. The specific data collected depends on the nature of your interaction with the platform:

fgy99 processes your personal data only for the purposes set out below. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent or establishing an alternative lawful basis for the processing:

• To operate and maintain your fgy99 account, process deposits and withdrawals, and provide access to all platform features.
• To verify your identity and age as required by our responsible gaming policy and anti-money laundering obligations. This includes reviewing identity documents and cross-referencing them against the details you provided at registration.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, account alerts and security notices. These communications are essential to the operation of your account and cannot be opted out of while your account remains active.
• To detect, investigate and prevent fraud, money laundering, collusion, bonus abuse and any other activity that may violate our Terms and Conditions or applicable law.
• To improve the fgy99 platform, analyse usage patterns, test new features and troubleshoot technical issues. Where possible, this analysis is carried out using aggregated or anonymised data that cannot identify you individually.
• To send you promotional communications about fgy99 bonuses, new games and special offers, where you have provided your consent to receive such communications. You may withdraw consent for marketing communications at any time by contacting support.

fgy99 will not use your data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent or without a lawful basis permitting such processing.

fgy99 relies on the following legal bases for processing your personal data:

• Contract performance: Processing that is necessary to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing and the provision of gaming services.
• Legal obligation: Processing necessary for fgy99 to comply with applicable legal requirements, including anti-money laundering regulations, age verification obligations and record-keeping requirements.
• Legitimate interests: Processing carried out for fgy99's legitimate business interests, including fraud prevention, platform security, service improvement and internal analytics, provided that such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and certain cookies, where you have given your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

fgy99 does not sell your personal data. We share personal data with third parties only in the following circumstances, and only to the minimum extent necessary to achieve the stated purpose:

• Payment processors and mobile money operators (bKash, Nagad, Rocket, Upay and banking partners): Necessary to process your deposits and withdrawals. These providers receive only the transaction data required to execute the payment.
• Identity verification and KYC service providers: Third-party providers who assist fgy99 in verifying your identity and age. These providers are contractually bound to use your data only for the purposes of identity verification and to maintain appropriate security measures.
• Game content and platform technology providers: Companies whose games are offered on fgy99 (including Pragmatic Play, Evolution Gaming and others) and technology vendors who provide platform infrastructure. These providers may receive technical identifiers linked to your gaming sessions but do not receive your full identity data.
• Legal and regulatory authorities: Where fgy99 is required by law, court order or regulatory authority to disclose your personal data. fgy99 will, where legally permissible, attempt to notify you before making such a disclosure.

All third parties with whom fgy99 shares personal data are required to implement appropriate technical and organisational security measures to protect that data. fgy99 does not permit third-party processors to use your data for their own purposes beyond the specific services they are engaged to provide.

fgy99 processes financial data including mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account references and transaction records. This data is necessary to process deposits and withdrawals and to maintain accurate financial records as required by applicable anti-money laundering regulations. Financial data is stored in encrypted form and access is restricted to authorised fgy99 personnel and the specific payment processing partners required to execute transactions.

fgy99 does not store full card numbers or CVV codes for Visa or Mastercard transactions. Card payments are processed directly by our PCI-DSS compliant payment partners. fgy99 retains only a masked card reference (e.g. the last four digits) sufficient to identify the payment method for future withdrawal routing.

fgy99 uses cookies and similar tracking technologies on fgy99.org to enable essential site functions, remember your session preferences, analyse platform usage and, where you have consented, to deliver relevant promotional content. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot be used to access other data stored on your device.

fgy99 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These cookies enable login sessions, account security tokens and essential payment flows. They cannot be disabled without preventing the platform from operating correctly.
• Analytics cookies: Used to understand how players interact with fgy99.org — which pages are visited most frequently, where players navigate from, and which features are used. This data is collected in aggregate form and is used solely to improve the platform.
• Preference cookies: Used to remember your in-session choices such as language selection and display settings, so that you do not need to re-enter these preferences each time you visit fgy99.org.

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the fgy99 platform and may prevent you from logging in or completing transactions. Disabling analytics or preference cookies will not affect your ability to use the platform's core features.

fgy99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods that apply to the main categories of data we hold are as follows: account registration and identity data is retained for the duration of your account and for a period of 5 years after account closure, in compliance with anti-money laundering record-keeping requirements; transaction and financial records are retained for a minimum of 5 years from the date of the transaction; communications and support records are retained for 3 years from the date of the communication; technical and usage data (logs, IP addresses, session data) is retained for a maximum of 13 months from collection.

When a retention period expires and there is no longer a legal or business reason to retain data, fgy99 will securely delete or anonymise the relevant personal data. If you request deletion of your account before a mandatory retention period has expired, fgy99 will close your account and restrict active use of your data, but will retain the minimum data required by law until the applicable retention period ends.

You have the following rights in relation to the personal data that fgy99 holds about you. To exercise any of these rights, please contact fgy99 support at [email protected]. fgy99 will respond to all data rights requests within 28 days of receipt. Some rights are subject to exemptions — where an exemption applies, fgy99 will explain its reasons in writing.

fgy99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and fgy99.org, encryption of sensitive data at rest, role-based access controls limiting which fgy99 personnel can access personal data, multi-factor authentication requirements for administrative access to systems that store personal data, and regular security assessments of the platform infrastructure.

While fgy99 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fgy99 will notify you as soon as reasonably practicable and will take all appropriate steps to contain and mitigate the breach.

fgy99 is strictly an adult platform. We do not knowingly collect, process or retain personal data relating to individuals under the age of 21. If you are under 21 years of age, you must not register an account or use any feature of the fgy99 platform. If fgy99 discovers that personal data has been collected from a person under the age of 21 without appropriate verification, we will promptly delete that data, close the associated account and, where applicable, refund any deposits made (net of any winnings generated, which will be voided). If you believe that a minor has registered an account on fgy99, please contact [email protected] immediately.

fgy99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — meaning changes that significantly affect the way we collect or use your personal data or that significantly affect your rights — we will notify registered players before the changes take effect. Notification will be made via a prominent notice on the fgy99 platform and, where appropriate, by email to your registered address.

The date at the top of this page indicates when this Policy was last updated. We encourage you to review this Policy periodically to stay informed about how fgy99 is protecting your data. Your continued use of the fgy99 platform following the publication of any changes to this Policy constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a complaint about how fgy99 has handled your personal data, please contact our support team at [email protected]. Please use the subject line "Privacy Query" or "Data Rights Request" as appropriate so that your message reaches the right team promptly. fgy99 support operates during Bangladesh Standard Time (BST, UTC+6) business hours and aims to acknowledge all privacy-related contacts within 5 business days.

If you are not satisfied with fgy99's response to a privacy complaint, you may escalate your complaint to the relevant data protection authority or seek independent legal advice. fgy99 is committed to resolving all privacy complaints fairly and transparently and will cooperate fully with any formal investigation by a competent authority.