fgy99 Responsible Gaming
Gambling at fgy99 should always be fun. This page explains the tools and resources available to help you stay in control and play responsibly.
At fgy99, we believe that gambling should be an enjoyable leisure activity — not a way to make money or escape personal problems. We are committed to providing every player based in Bangladesh with the tools, information and support needed to keep their gambling under control. Whether you are placing a cricket bet on the BPL, spinning slots or joining a live dealer table, fgy99 wants your experience to be safe, informed and fun.
Responsible gaming is not just a checkbox for fgy99 — it is a genuine operational priority. Our platform incorporates multiple safeguards and player-activated tools that you can use at any time, free of charge, to manage how you gamble. We also train our support team to recognise and respond sensitively to players who may be experiencing gambling-related difficulties, wherever they are in Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi and Cox's Bazar.
21+ Age Gate
fgy99 enforces a strict 21-year minimum age. All accounts are subject to age verification before deposits or withdrawals are permitted.
Deposit Limits
Set daily, weekly or monthly deposit caps on your account so that your gambling spend stays within a budget you are comfortable with.
Session Time Limits
Choose how long you want each gambling session to last. When your time limit is reached, fgy99 will alert you and can automatically end the session.
Self-Exclusion
Request a self-exclusion for a fixed period or permanently. During self-exclusion fgy99 will block your account and stop all promotional communications.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent during the current session.
Account Protection
fgy99 monitors account activity for signs of problem gambling behaviour and may proactively reach out if patterns of concern are detected.
Deposit Limit Tool
Log in to your fgy99 account, go to Account Settings and select Deposit Limits. You can set a daily, weekly or monthly maximum. Limits take effect immediately when set. Requests to increase a limit take 24 hours to process — this cooling-off period is a deliberate safeguard. Requests to decrease a limit take effect immediately.
Session Time Limit Tool
Under Account Settings, choose Session Limits and set the maximum duration for any single playing session. You can select 30 minutes, 1 hour, 2 hours or a custom duration. Once your session limit is reached, you will receive an on-screen notification. If you do not respond, the platform will log you out automatically. To extend a session limit you must wait for the current session to end first.
Time-Out Feature
A time-out is a short-term break from fgy99, lasting anywhere from 24 hours to 6 weeks. During a time-out your account is suspended, you cannot log in and fgy99 will not send you any promotional messages. A time-out is ideal if you feel you need a short break but do not want to permanently close your account. You can request a time-out by contacting fgy99 support at [email protected].
Self-Exclusion Tool
Self-exclusion is a longer-term commitment to stop gambling at fgy99. You can self-exclude for 6 months, 1 year, 5 years or permanently. Once a self-exclusion is active, fgy99 will immediately close your account access, void any active bonuses and retain your account balance for withdrawal when the exclusion period ends (subject to identity verification). Self-exclusion cannot be reversed early. To activate self-exclusion, contact fgy99 support at [email protected] and state the duration you require.
Activity History
Your fgy99 account includes a full transaction and betting history so you can review your activity at any time. Checking your history regularly is a good habit — it gives you a clear, factual picture of how much time and money you are spending on the platform, free from the distorted perspective that emotions can create during play.
How to Activate These Tools
All responsible gaming tools at fgy99 are available directly through your account settings. To set a deposit limit, session limit or reality check, log in to your fgy99 account, navigate to the Account Settings section and select the Responsible Gaming tab. Changes to limits that reduce your ability to spend take effect immediately. Changes that increase limits are subject to a 24-hour cooling-off period, giving you time to reconsider.
To request a time-out or self-exclusion, contact fgy99 support directly at [email protected] with the subject line "Responsible Gaming Request". Please state in your message whether you are requesting a time-out (and for how long) or a self-exclusion (and the duration). fgy99 support operates during Bangladesh Standard Time (BST, UTC+6) hours and will action your request promptly — typically within a few hours of receipt during operating hours.
Need Support? We Are Here to Help
If you feel that gambling is having a negative impact on your finances, mental health, relationships or daily life, please do not hesitate to reach out. fgy99's support team is trained to handle responsible gaming requests with care, confidentiality and without judgement. We will not pressure you to continue playing — our priority is your wellbeing.
You can contact fgy99 support 7 days a week at the email address below. When contacting us about a responsible gaming matter, please use the subject line "Responsible Gaming" so that your message is routed to the right team immediately. We aim to respond to all responsible gaming requests within 4 hours during operating hours.
[email protected]fgy99's Responsible Gaming Pledge
fgy99 pledges to never target marketing communications at players who have self-excluded or set deposit limits that suggest financial concern. We will not send promotional offers designed to entice a player who has activated a responsible gaming tool to reverse that decision. Players who use these tools retain full rights to their account balance and can withdraw funds at any time subject to standard identity verification requirements.
We enforce strict age verification for every new account registered from Bangladesh. Players who are found to be under 21 at any point will have their accounts immediately suspended, their gameplay data reviewed, and any deposits will be refunded in full. fgy99 also maintains internal monitoring systems that flag unusual patterns of play — including extended sessions, rapid deposit sequences and sudden large losses — so that our team can proactively reach out to affected players.
Gambling is legal entertainment for adults in Bangladesh. fgy99 is proud to serve the Bangladeshi gaming community and takes its responsibility to that community seriously. We continually review and improve our responsible gaming framework to reflect best practices and to make sure that every player — whether in Dhaka, Khulna, Mymensingh or anywhere else across Bangladesh — can enjoy fgy99 safely and without harm.
Play Smart, Play Safe at fgy99
Explore fgy99's full range of games with confidence — or check our FAQ and Terms pages for more guidance on how we operate.
Explore fgy99 Casino Read Our FAQ Terms & Conditions21+ only. Gambling involves financial risk. Please play responsibly.